Answers to common questions
Everything you need to know about playing with free Avalon Crowns, claiming daily drops, sharing the Community Jackpot, and managing your account controls.
Getting started
Yes. Every cabinet, Daily Wheel spin, scratchcard, and Community Jackpot cycle on Excalibur PlayHub operates exclusively on virtual currencies — Avalon Crowns (AC) and Bonus Crowns (BC). There is no deposit cashier, no credit card requirement, and no cash wagering anywhere on the platform.
Excalibur PlayHub is built strictly for adults aged 18 years or older in the United Kingdom and eligible jurisdictions. You must confirm your age when creating your free account.
No. All 6 featured cabinets are engineered in modern HTML5 and WebGL, launching directly inside Chrome, Safari, Edge, or Firefox on both desktop and mobile devices.
Currencies & rewards
Avalon Crowns (AC) are your primary play balance used to spin every game cabinet. Bonus Crowns (BC) are awarded alongside welcome gifts, weekly tier drops, and quest completions. Loyalty Gems (♦) track your permanent progression across our 7 Gemstone Status tiers.
No. Virtual balances on Excalibur PlayHub hold zero monetary or commercial value and cannot be redeemed, cashed out, sold, or transferred for real-world currency, goods, or services.
You can refill your balance free of charge every 24 hours via the Daily Coin Drop (1,500 AC to 20,000 AC depending on your Loyalty Tier), spin the 8-wedge Runic Wheel of Fortune, or claim completed Daily, Weekly, and Season Quests.
Games, fairness & the Community Jackpot
Every game tile includes an info button that opens its dedicated Paytable & Rules page, displaying the exact certified RTP (96.15% to 96.55%), volatility rank, grid size, and 3/4/5-of-a-kind symbol multipliers.
Every qualifying spin of 20 AC or more feeds the shared progressive pot. When the pot triggers before its 2,500,000 AC ceiling, 40% goes immediately to the triggering player and 60% is distributed across everyone who contributed qualifying rounds in the prior 24 hours.
Open your Account Overview and select the Gaming Controls tab. There you can inspect the active SHA-256 server seed hash and enter a custom client seed to reset your round nonce at any time.
Account, safety & privacy
Visit your Account Gaming Controls tab to set a daily virtual crown spin cap, daily net balance change limit, daily session timer, and automated 30/60/120-minute Reality Check pop-ups.
Yes. Inside the Self-Exclusion tab of your account (or via our Responsible Gaming page), you can activate a 24-hour, 7-day, 30-day, or 90-day cooling-off break, or request permanent self-exclusion immediately.
Excalibur Interactive Studios Ltd processes your account data strictly in accordance with the UK GDPR and Data Protection Act 2018. Read our full Privacy Policy or email privacy@excaliburplayhub.com to exercise your data rights.
